Returns Policy

returns accepted

We are confident that you will love the new addition to your home, and at Scandi Studio we do the utmost to insure you know exactly what your buying. We will happily provide more photographs or descriptions and our ‘Fall in Love Online’ service allows you to book a time to check out your piece with a video chat and ask as many questions as you like so you can be satisfied your getting exactly what you want. However if you get your new piece home and it’s just not right we will accept the return of the item for a full refund provided it meets our returns conditions.

Please note anything customised is not eligible for return.

We ask that you please contact Scandi Studio to pre-authorise any refund before returning any items to us. If you wish to return your piece you must notify Scandi Studio within 24 hours of receiving the item. Please use the ‘Returns Form’ at the bottom of the page.

We reserve the right to decline any refund after 24hrs of receipt of items. Once your items have been returned and checked, if accepted, a refund will be processed within 14 business days back to the debit/credit card used to make original purchase.

It is the customers responsibility to pay for the delivery of the item they wish to return. Delivery charges will not be refunded, and the cost of returning the items safely is the customers’ responsibility.

The item must be returned to Scandi Studio in the same manner it was delivered. The item must be in no way damaged and must be returned in the same condition and packaging as it was received.

Scandi Studio is not responsible for the return of items that are unable to be delivered due to access or similar issues. It is the customer’s responsibility to ensure that there is proper access to the delivery address for all items that are ordered. We suggest measuring all doorways and entryways, as well as any related dimensions, of which will affect the usage of the items.

The address for any returns is:

11 Martha Lane,
RD7
Tauranga,
3179

For more information about our returns policy, if you have questions, or if you would like to discuss a return, please contact us by e-mail at info@scandistudio.nz or call us on 0276217644

RETURNS FORM:

Customer Name:

Item being Returned:

Date Item Received:

Reason for return of item: